My Portal
Turn your S/4HANA investment into a self‑service customer experience
Let your ERP work for your customers
Completing an SAP S/4HANA migration is a major milestone. But for many organizations, the value of that investment remains locked inside the ERP.
My Portal is Elision’s customer self‑service kick‑starter, designed for organizations that want to expose the power of their new ERP directly to customers. It provides a low‑entry, ready‑to‑use portal that integrates with SAP S/4HANA, enabling customers to serve themselves while benefiting from the automation of your modern ERP landscape.
What business problem does My Portal solve?
After an S/4HANA migration, organizations often struggle with:
- ERP value that remains internal and invisible to customers
- High volumes of manual customer service requests
- Customers requesting basic information via email or phone
- Long lead times for custom portal or commerce projects
- Difficulty justifying a full e‑commerce rollout upfront
My Portal addresses these challenges by providing a fast, accessible way to turn ERP automation into a customer‑facing experience.
What is My Portal?
My Portal is a customer self‑service portal that connects directly to SAP S/4HANA.
It gives customers secure access to essential ERP‑driven information and processes through a modern web interface. My Portal is designed as a kick‑starter: everything you need to get started is included, with the option to grow toward more advanced digital commerce capabilities when ready.
Business value of My Portal
1. Activate the value of your ERP investment
My Portal makes the results of your S/4HANA migration tangible for customers.
By exposing real‑time ERP data such as orders, invoices and product information, your ERP becomes more than a back‑office system. It becomes a driver of customer satisfaction and operational efficiency.
2. Reduce manual workload through self‑service
Customers can access the information they need without contacting sales or support teams.
Order history, documents and transactional information are available 24/7, reducing repetitive requests and allowing internal teams to focus on higher‑value activities.
3. Low‑entry start, future‑proof foundation
My Portal is designed to remove the barrier to entry for customer self‑service.
You can start with a lean portal and expand over time. If and when your digital ambitions grow, My Portal can evolve toward richer commerce capabilities, including digital checkout, without rethinking the entire architecture.
4. ERP‑driven automation, not static content
All portal functionality is powered by ERP automation.
Customers benefit directly from the processes, rules and data already configured in SAP S/4HANA, ensuring consistency, accuracy and real‑time insight without manual duplication.
Typical My Portal use cases
My Portal supports a range of common customer self‑service scenarios, including:
- Customer home and landing page
- Product and catalog visibility
- Order history and order status
- Invoice access and document downloads
- Optional digital checkout and reordering
These use cases provide immediate value while laying the groundwork for future digital growth.
How My Portal fits within Composable CX
Within Elision’s composable CX architecture:
- SAP S/4HANA remains the transactional core
- SAP CX solutions support engagement and data management
- My Portal exposes ERP automation to customers
- Commerce capabilities can be added when needed
This approach ensures organizations can start small, validate value, and scale without over‑engineering.
Why Elision
Elision built My Portal to help organizations get more out of their SAP investment.
- Designed specifically for post‑S/4HANA migration scenarios
- Deep integration expertise with SAP ERP and CX
- Low‑entry, fast‑to‑value approach
- Clear growth path toward full digital commerce
We focus on turning ERP transformation into visible business value for customers.
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