SAP Embedded and Agentic AI
SAP Business AI brings generative and agentic AI directly into SAP applications. From assisting users to orchestrating autonomous agents, SAP’s AI layer enables intelligence that is embedded, governed, and scalable.
From intelligent copilots to collaborative AI agents – built for enterprise scale
SAP Business AI brings generative and agentic AI directly into business workflows. From assisting individual users to orchestrating autonomous agents across systems, SAP’s AI layer enables intelligence that is embedded, governed, and scalable.
Powered by SAP AI Foundation and extended through Joule Studio, this is where AI moves beyond experimentation and becomes a differentiating capability for your business.
What is Agentic AI in SAP?
Agentic AI represents the next evolution of enterprise AI. Instead of only answering questions or generating content, AI agents can reason, collaborate, and execute multi‑step business processes on behalf of users.
Within the SAP landscape, agentic AI operates using:
- Trusted SAP business data
- Shared process context
- Clearly defined roles, permissions, and governance
This allows AI to move from assistance to execution, while remaining transparent, controllable, and enterprise‑ready.
The SAP AI layer
What does the AI layer cover?
SAP structures Business AI as a coherent layer that defines how people and systems interact with intelligence across the SAP landscape.
This layer consists of three complementary parts:
- User-facing AI (Joule)
- Extensibility (Joule Studio)
- Technical backbone (SAP AI Foundation)
Together, they ensure that AI is:
- Embedded in real business processes
- Governed and secure by design
- Scalable across users, roles, and geographies
1. Embedded, agentic AI for users
SAP Joule is SAP’s generative AI copilot, embedded across SAP applications. It allows users to ask questions, explore data, and take action using natural language — without leaving their daily tools.
SAP positions Joule as more than a chatbot. Joule orchestrates AI agents that collaborate across end‑to‑end business processes, using shared context and trusted business data.
What Joule delivers
- Conversational AI embedded in SAP applications
- Context‑aware insights grounded in business data
- Next‑best‑action recommendations across workflows
- AI agents that automate and assist complex, multi‑step tasks
2. Extending and differentiating AI
SAP Joule Studio is the environment where organizations design and extend AI beyond standard capabilities. Running on SAP Business Technology Platform, it enables you to tailor AI to your specific business needs.
This is where AI becomes a competitive differentiator, not just a productivity tool.
What you can do with Joule Studio
- Build custom Joule skills aligned to specific roles or processes
- Design and orchestrate custom AI agents
- Control prompts, grounding, and output behavior centrally
- Extend SAP applications without modifying the core
Joule Studio allows both low-code and pro-code approaches, making it accessible for innovation teams while remaining enterprise-ready.
Need more freedom? Discover SAP AI Foundation
SAP AI Foundation is the technical backbone of SAP Business AI. It provides the services required to build, run, and govern AI scenarios at enterprise scale.
Running on SAP BTP, SAP AI Foundation ensures that all AI capabilities — from Joule to custom agents — operate within SAP’s trust, security, and compliance boundaries.
How Elision helps
As an SAP CX-focused partner, Elision helps organizations design and implement AI that delivers real business value.
We support you across the full AI layer:
- Identifying high-impact AI use cases
- Activating and adopting SAP Joule
- Building custom skills and agents with Joule Studio
- Designing enterprise-ready architectures on SAP AI Foundation
Our focus is not on AI for its own sake, but on AI that improves customer experience, efficiency, and growth.